GATIF™ Support

There are three levels of support being offered annually. This is being done on a per seat deployment method:

Support Offerings (Detailed Annual Support Offerings)

Front Line Support: Typically this is the support that GATIF™ will provide its existing Waypoint™ customer base and new adopters.

- 100% supported Object Code Support (Product Support), directly from GATIF™. Product trouble shooting, general product application usage.
- 100% supported Object and Source code support, directly from GATIF™ 7x24 call support, on-line technical support, end user application support – product usage troubleshooting.

Second Line Support: Typically this is the support that we will provide a developer or reseller on Waypoint™.

- We support the third party who uses Waypoint™ as part of their redeveloped solution and the third party provides front line to their customers. The customer will first contact the Front Line group and The Front Line group will contact GATIF™ when the issue cannot be resolved.

Variable Call Support:

- We pre-sell a number of support incidences to our customers, on 5, 10, 15, 20 call incident methodologies.